ENTER "HOLIDAYHUSTLE" FOR 20% OFF SELECT ITEMS. Now thru Dec 6th.

Shipping, Returns & Lead Times


SPECIAL HOLIDAY SHIPPING TERMS:

In Stock Items: will ship within 2 business days, and must be received by Monday Dec 16th and will ship by Wednesday December 18th.

The studio will be on Holiday Dec 20th-Jan 6th. Orders received after Dec 20th will begin processing on Jan 6th. 

NON-HOLIDAY LEAD TIMES: 

Please note that due to sizing specificity ALL RINGS are MADE TO ORDER and in most cases, take 2 weeks to complete. Further time may be necessary depending on the level of customization - i.e. stone setting & engraving. 

Additionally, we do not keep 10 or 14k items in stock. Orders placed for those metals will take 2-4 weeks to ship. 

The lead time for each individual item is noted on that items product page. Rush orders are possible but please reach out in advance so that we may be able to plan ahead in order to accommodate. 

Return Policy:

Unfortunately, we do not accept returns at this time, only exchanges. In order to keep operating costs down & unless otherwise noted, your pieces are made at the time your order is placed. Please make sure to have your correct size and feel free to ask us any questions before you place your order. However, your satisfaction is our paramount concern so if you feel a piece has been misrepresented, please send us an email and we’ll do our best to make it right.

Shipping: 

In stock items are processed and shipped within 2 business days, via USPS. Made-to-Order items can take 2-4 weeks to ship, depending on the level of customization. Please reach out in the event that you need your piece by a specific deadline and we'll do our best to accommodate. Other carriers are available as well. 

All domestic orders over $200 come with automatic free shipping via USPS Priority Mail. To expedite shipping, we offer the option to upgrade to various UPS services, at the buyers cost. 

International orders are shipped via USPS or UPS. All import duties/taxes/VAT are the responsibility of the buyer. 

All shipments are insured.

We want to make sure you have what you want in the time frame that you need it in. As always, reach out with any questions and requests and we will work with you to make it happen.